A Telefónica é uma empresa espanhola de telecomunicações. A operar globalmente, é uma das maiores empresas de telecomunicações fixas e móveis do mundo. No dia 15 de abril de 2012 as empresas Telefónica e Vivo uniram-se, formando apenas uma empresa no Brasil adotando apenas a marca Vivo.
A empresa está a recrutar um Local Service Manager para Lisboa com experiência em posições de apoio ao cliente, operações em telecomunicações, gestão de projectos.
Descrição da oferta
Previous experience
- He/she should have worked in similar positions (Customer Service, Operations) in Telecommunications companies and have a proven track record at successfully managing complex customer projects, international customers and leading international organizations
- Existing knowledge and engagement with Telefonica Corporate Operations teams is a plus
Competencies
- Excellent communication skills
- Leadership skills; Ability to lead in a high-growth, high-uncertainty international environments
- Initiative; Entrepreneurship skills with a can-do attitude and eager for achievement
- Customer oriented
- Self-motivation and pressure endurance
- Attitudes and motivations: Disrupt, Discover, Deliver
Technical Knowledge
- Strong Knowledge of Project Management and Service Management best practices in TIC sector (PMP and ITIL certifications desired)
- Strong knowledge of TIC Products/services and telecommunication operational processes
- MNC TIC business knowledge. Fluent with customer/projects business cases
- Customer Management and Negotiation skills
- Fluent in English & Portuguese. Spanish is considered a plus.
Mais informações e candidaturas [AQUI] (utilize a sua conta do linkedin para se candidatar)
